Money Matters Spring 2020

410.534.4500 | 1.800.JHFCU.70 jhfcu.org SPRING 2020 JOHNS HOPKINS FEDERAL CREDIT UNION COVID-19 Member Update At Johns Hopkins Federal Credit Union, the health and safety of our members, employees, and community remains our top priority. We will continue to support our members financial needs online and through our call center. During this period, we have taken the following precautions and will continue to monitor the situation, following the guidance of the CDC along with local and government officials. • Our branches are temporarily closed to the public. • Our Bayview Branch Drive-Through is available Monday–Friday, 8:30 a.m.– 6:00 p.m. The branch is located next to the Alpha Center at 5201 Alpha Commons Drive, and the drive-through is accessed from a road across from the Alpha Commons Parking Lot that runs behind the Mason-Lord Building. Please note, cash withdrawals are limited to $1,000. Coin deposits and withdrawals will not be taken. • Our Call Center is available Monday– Friday, 8:30 a.m.–6:00 p.m. We expect increased call volume, but are redeploying staff to assist with calls. We continue to have 24-hour support for debit and credit card issues. • Our Loan Center will remain open for the foreseeable future to continue processing loan requests. You can apply for a loan in Online Banking, and we can send the documents for signature electronically and deposit the funds to your account or mail a check. • Our Mortgage Department is also open and able to assist members. Other ways you can access your account: • Online and Mobile Banking can be used to check balances, view account history, pay bills, apply for a loan, update an address, manage your budget, request a wire, or to deposit a check. We strongly encourage all members to be active online banking users. Visit jhfcu.org and click on the “Account Login” box at the top right and click on “New User.” You will need your JHFCU account number and TeleBranch24 personal identification number (PIN). If you need assistance enrolling, please call 410-534-4500 . • ATM Access – We are part of a network of over 50,000 fee-free ATMs nationwide, and you can make deposits at many JHFCU ATMs. To find an ATM near you, go to our ATM Locator at jhfcu.org . If you need an ATM card or debit card, please call us to request one be mailed to you. • TeleBranch24 – Our 24-hour automated phone service allows you to check balances, hear account history, transfer funds, or request a withdrawal check. Call 410-534-4500 and press 1 . You will need your account number and TeleBranch24 PIN. We thank you for your support as we continue to serve you and your family during this unprecedented time. Stay strong, stay healthy, stay safe. For the most up-to-date information on our response to the coronavirus/ COVID-19 pandemic, visit jhfcu.org . Financially Affected by the Current State of Affairs? If you find yourself financially impacted by the coronavirus/ COVID-19, and/or the effects it is having on the economy, we are here to help. We can work with you if you currently have a loan with us or need to apply for a loan. You can be confident that JHFCU itself is financially strong and is actively managing the changes we are facing. We are committed to helping our members get through this difficult challenge. Need a loan quickly and no payment for 90 days? Apply online or give us a call to apply for our Anything Loan. Funds can be deposited directly into your JHFCU account.